ICCS

ICCS is an Indian business process outsourcing provider that runs customer support and back-office work for clients in several industries. Its teams sit in Noida, Delhi, Mumbai and Hyderabad. The company now trades under the name ICCS DigX and has added digital transformation, analytics and automation to its outsourcing base.

Services

• Inbound customer support: handles queries across the whole customer lifecycle, around the clock.
• Email and chat support: an omnichannel service aimed at resolving questions at first contact.
• Outbound calling: acquisition, tele-sales and cross-sell programmes, plus calls that look after existing customers.
• Back-office processing: structured handling of daily transactions under standard security protocols.
• Market research and analytics: statistical insight and real-time dashboards, backed by AI tools.
• Finance and accounting services: business process management for finance teams.

Customers and markets

Clients come from banking, finance and fintech, healthcare, quick commerce and e-commerce, retail and consumer durables, and travel, logistics and hospitality.

Key facts

• Based in: India
• Delivery centres: Noida, Delhi, Mumbai and Hyderabad
• Framework: four pillars named Engage, Accelerate, Transform and Insight