Inktel Contact Center Solutions

Inktel Contact Center Solutions is a business process outsourcer. It runs customer contact and back-office work for enterprise clients, using teams and technology intended to keep service levels steady as volumes change.

What Inktel Contact Center Solutions does

• Contact centre and omnichannel communication: customer contact by phone, text, chat, email and social media.
• IT support and helpdesk services: help desk work for a client's IT needs.
• AI solutions and process automation: the OMNI-SYNC platform, which handles routine enquiries and hands over to a person when judgement or empathy is needed.
• Fulfilment and inventory operations: order fulfilment and stock management.
• Performance-managed outsourcing: programmes run to set service levels, with real-time reporting.

Customers and markets

Enterprises and brands that outsource customer experience and back-office work.

Key facts

• Platform: OMNI-SYNC AI resolution platform
• Channels: Phone, text, chat, email and social media