Answering Service Company

Global Help Desk Services, Inc.

Help desk outsourcing company providing US-based IT support agents for enterprise businesses

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Costing
Us,
Security
Learning
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TrustList summary

Global Help Desk Services, Inc., known as GHDSi, is a help desk outsourcing company. It answers the calls of employees and customers who need technical support, and it serves enterprise-sized companies.

Services

IT help desk outsourcing: first point of contact for staff and customers, resolving issues and escalating only what the client wants handled in-house.
Onboarding and custom support: an onboarding process to learn the client's technical environment, then support programmes designed for its callers.
Quality assurance: a continuous improvement process and quality assurance programme.
Service level management: service level agreements with a focus on first call resolution.
Help desk tools: an IT cost of support calculator and a help desk learning centre.

Customers and markets

Enterprise-sized companies whose help desks face challenges such as service levels, coverage hours, staff turnover and scaling to meet demand.

Key facts

Support hours: 24 x 7 x 365, with US-based agents
Experience: more than 20 years supporting help desks
Standards: ITIL, ITSM and KCS practices

Summary written by TrustList from the business's own published information, Oct 2026.

Rankings

Global Help Desk Services, Inc. is ranked on 3 TrustList rankings: #8 on 1, #9 on 1 and #34 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Global Help Desk Services, Inc. has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Answering service company · 3 rankings

#8of 10
Simple
It is the only one of the 10 here listing costing and goals.
Of the 10 here, 5 also cover telecommunications and 3 also cover business services; 2 also work in United States.
Behind Global Call Forwarding, ahead of Innovative Vision.
#9of 22
Outsourcing
It is the only one of the 22 here listing help desk and learning.
Its profile: “Global Help Desk Services, Inc., known as GHDSi, is a help desk outsourcing company.”
Of the 22 here, 10 also cover medical and 9 also cover information technology; 2 also work in York.
Behind GA Technocare, ahead of H-Line Soft.
#34of 54
It
It is the only one of the top 52 here listing soft and one of 2 here listing onboarding.
Its profile: “It answers the calls of employees and customers who need technical support, and it serves enterprise-sized companies.”
Of the top 52 here, 13 also cover financial services and 11 also cover security; 2 also work in Florida and 2 also work in Dubai.
Behind GELD DATA d.o.o., ahead of Global Messaging Network.