Aventus

Aventus is an outsourced customer service company that handles support for brands, with particular strength in e-commerce. It describes itself as a boutique operation that supports customers across their whole lifecycle with the brand.

Products and services

• E-commerce customer service: support that scales as an online business grows.
• Technical support: round-the-clock help covering software questions and hardware troubleshooting.
• Quality assurance: review of customer conversations to keep service standards consistent.
• Help desk setup and management: building a support desk and then running it.
• Multi-channel support: email, social media and phone, plus lead generation, sales and retention programmes.
• Brand training: agents taught to match each client's voice.

Who it serves

Direct-to-consumer and e-commerce brands. Client comments credit the service with fewer refunds and returns and higher ticket output.

Key facts

• Service model: boutique business process outsourcing
• Availability: 24/7 technical support