Apollo Answering Service, LLC

Live receptionists for Texas businesses

Apollo Answering Service, LLC supplies live receptionists who answer calls on behalf of other companies. The firm is based in Houston and aims its service at Texas businesses, small ones in particular. Its argument is simple: for most companies a voicemail machine is the first thing a potential customer meets, and the service replaces it with a person who is available at any hour.

Around-the-clock answering

Calls are taken 24 hours a day, every day. The company says this prevents calls from going unanswered and gives a sales team more leads to follow up. Receptionists screen each call, take thorough messages and can qualify prospects before passing them along, so the client sees the useful calls first and is not interrupted by the rest.

After-hours coverage

A distinct part of the service covers the hours when an office is closed. Whatever the time, the caller reaches a receptionist who gathers details about the problem. Urgent matters and new business are transferred to the client's on-call team straight away, in the way an in-house receptionist would do it. Routine matters are held and sent to the office by email or text, or collected in a daily report.

Virtual reception

Beyond overnight cover, the company supplies virtual receptionists who act as an extension of a client's front desk. Callers are greeted on behalf of the business, and the receptionists direct calls to the right person at the right moment, so that employees can keep working without constant phone interruptions.

The people on the phones

The firm says its receptionists are all based in Texas, carefully selected and extensively trained to represent the businesses they answer for. It describes a quality routine in which each person has calls evaluated at random every day and receives ongoing coaching from a manager. It adds that the staff are experienced with every industry, and it presents the service as suitable for a wide range of company types.

What clients gain

The stated benefits are happier customers, more captured leads, smoother internal operations and more free time for the owner. The company also stresses accurate messages, including correct spelling of names and phone numbers.

Apollo Answering Service, LLC is a Houston company that supplies live receptionists to answer calls on behalf of other businesses. The aim is that callers reach a person, not voicemail, whatever time they phone.

Products and services

• 24/7 call answering: receptionists available at all hours.
• After-hours answering: cover outside normal office times.
• Virtual receptionist: staff that act as part of the client's front desk.
• Call screening and messages: thorough message taking and routing to the right person.
• Lead qualification: questions put to prospects so the team can follow up.

Who it serves

Small businesses in Houston and across Texas. Receptionists say they are experienced with a wide range of industries.

Key facts

• Based in: Houston, Texas
• Service hours: round the clock
• Company type: limited liability company