Incept

Incept is a customer experience company that aims to strengthen clients' relationships with their customers through person-to-person conversations. It also runs B2B lead generation and appointment setting for businesses that sell to other companies.

Services

• Customer care: person-to-person support across voice, chat, social media, SMS, email and IVR.
• B2B lead generation: outbound campaigns that generate leads, set appointments and help clients close deals.
• Integrated marketing: live chat, email, direct mail and social media combined with inbound or outbound strategies.
• Conversational marketing: customer experience campaigns designed to strengthen relationships at every touchpoint.

Who it serves

The company says it has worked with some of the largest brands in the world on customer experience campaigns.

Key facts

• Partner rating: a ninety-four percent satisfactory partner rating, as reported on its site
• Channels: voice, chat, social media, SMS, email and IVR