AnswerPhone

AnswerPhone, trading as A Better Answer, is a telephone answering service based in Albany, New York, offering live operators who answer calls for client businesses continuously, including outside normal office hours. The service provides local phone numbers and relays messages to clients in a timely manner, and can also handle automated voice check-in for callers who prefer that option. It has worked with businesses such as roofing contractors and healthcare providers, including a hospital behavioural health department, relaying messages and screening calls on their behalf. The company positions its live operators as a way for client businesses to maintain a professional, responsive phone presence without staff having to answer every incoming call themselves, covering situations such as meetings, after-hours periods and overnight support.