BizSprints

BizSprints is an independent advisory firm for customer experience technology. It helps organisations select and improve contact centre, CRM, cloud, AI and security systems. Its advice comes from a founder with more than twenty years of contact centre and customer experience leadership.

What BizSprints does

• Contact centre and CCaaS: help with routing, workforce engagement, quality, analytics, AI and service operations, across all major CCaaS platforms.
• Email marketing, CRM and data: joining email platforms, CRM, automation and prospect data so enquiries get timely follow-up.
• CX AI and security: conversational AI, cybersecurity, cloud, network and resilience options.
• Technology shortlists: an independent comparison built around the client's requirements and budget.

The work follows four steps: define the problem, match the right vendors, align integrations, people and rollout, then improve adoption and results.

Who it works with

Organisations modernising customer service, including growing firms such as a contact centre outsourcing business that used the service to centralise its processes.

Key facts

• Experience: more than twenty years in contact centres
• Approach: independent, vendor-neutral advice