Arkansas Medical Exchange Answering Services

Live voices for medical practices at every hour

The operators at Arkansas Medical Exchange Answering Services, a Little Rock firm that specializes in health care, take calls for practices in Arkansas and across the country, staffing the line twenty-four hours a day, seven days a week, so patients and colleagues reach a person whatever the time. The firm describes the arrangement as a doctors' exchange, a long-established way for physicians to hand their calls to a trained team while they are away from the office.

A medical-only service

The company points out that it works exclusively with the medical industry and says it is the only service of its kind in Arkansas. Its stated reason is that medical calls differ from ordinary business calls: they can be urgent and emotional, so its staff are trained to be patient with the people calling and to understand when a message needs attention at once.

Handling the details

Operators answer in the way the practice prefers, then record what the caller needs. That information goes to the practice by telephone or email, through the firm's online tools or through a secure messaging app. Calls can be directed to the correct person or to a voicemail box when a live handoff is not needed. The firm also offers web-based scheduling, filling time slots according to the practice's own instructions so the working day runs smoothly.

Reach

The service covers clinics, physicians and other providers in Arkansas, and it says nationwide coverage is available to practices in other states. Its website repeatedly stresses doctors' exchange and medical answering as the two things it does.

Cost model

According to its earlier site, the company charged a small monthly base and a per-minute rate for calls received, which meant a practice paid in line with actual use. Anyone considering the service should confirm the current arrangements directly.

Arkansas Medical Exchange Answering Services is a telephone answering firm in Little Rock, Arkansas, specialising in healthcare. Its live operators take calls day and night for medical practices in Arkansas and across the country.

What Arkansas Medical Exchange Answering Services does

• Medical answering: live operators trained for sensitive and urgent healthcare calls.
• Doctors exchange: a round-the-clock exchange service for physicians.
• Secure messaging: messages delivered to clients through a secure app.
• Nationwide cover: medical exchange services beyond Arkansas.

Customers and markets

Medical clinics, doctors' offices and other healthcare providers who need calls handled carefully.

Key facts

• Based in: Little Rock, Arkansas, USA
• Availability: 24 hours a day
• Specialism: medical industry calls