Answering Service Company

Hallmark Consumer Services

Fulfilment, contact centre and contract packing services for UK B2C and B2B businesses, charities and retailers

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TrustList summary

Hallmark Consumer Services is a UK fulfilment and customer service provider for consumer and business-to-business clients. It combines warehousing, order handling and contact centre work, and it serves start-ups, established retailers, multi-channel businesses and charities.

What Hallmark Consumer Services does

Fulfilment: order processing, shipping, returns handling and reporting.
Contact centre: multi-channel customer service before and after a sale.
Contract packing: kit assembly, gift hampers, direct mail and sustainable packaging.
Integration: API connections across sales channels, with account managers who adapt the service to each client.

Customers and markets

The company works with start-ups, established retailers, multi-channel businesses and charities. Its case studies include a woodland conservation charity served for over two decades, a hair care company, a pet health company and a school uniform provider.

Key facts

Contact centre: launched in 2000
Sustainability rating: silver rating from EcoVadis

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

Hallmark Consumer Services is ranked on 2 TrustList rankings: #24 on 1 and #41 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Hallmark Consumer Services has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Answering service company · 2 rankings

On each of these it sits behind H-Line Soft, ahead of HiredSupport.

#24of 35
Information technology
It is one of 6 here listing government and one of 15 here listing financial services.
Of the 35 here, 27 also cover business services and 17 also cover medical; 2 also work in United States and 2 also work in York.
#41of 58
Business services
It is one of 25 here listing information technology.
Of the top 53 here, 25 also cover information technology and 23 also cover financial services; 3 also work in California.