Hallmark Consumer Services

Hallmark Consumer Services is a UK fulfilment and customer service provider for consumer and business-to-business clients. It combines warehousing, order handling and contact centre work, and it serves start-ups, established retailers, multi-channel businesses and charities.

What Hallmark Consumer Services offers

• Fulfilment: order processing, shipping, returns handling and reporting.
• Contact centre: multi-channel customer service before and after a sale.
• Contract packing: kit assembly, gift hampers, direct mail and sustainable packaging.
• Integration: API connections across sales channels, with account managers who adapt the service to each client.

Who it works with

The company works with start-ups, established retailers, multi-channel businesses and charities. Its case studies include a woodland conservation charity served for over two decades, a hair care company, a pet health company and a school uniform provider.

Key facts

• Contact centre: launched in 2000
• Sustainability rating: silver rating from EcoVadis