Call Center Pros

Call Center Pros is a business process outsourcing and call centre provider based in Boca Raton, Florida. It sets up nearshore teams of native English-speaking agents and combines them with AI automation.

Products and services

• Call centre outsourcing: agents who handle inbound customer contact for clients.
• Customer support teams: trained agents together with a manager who supervises them.
• AI automation: software tools used alongside human agents.
• Turnkey outsourcing: a complete package that covers staffing and operations.

Clients

The firm presents itself to businesses that are overwhelmed by call volume or cannot afford to hire a support team in house. Its published articles discuss outsourcing to the Dominican Republic and the reasons companies choose call centre outsourcing.

Key facts

• Based in: Boca Raton, Florida
• Model: nearshore, with agents in the Dominican Republic
• Language: native English-speaking agents