Ability Messaging

Ability Messaging is a telephone answering company in Bakersfield, California. It takes calls for businesses around the clock, with bilingual English and Spanish agents, and its clients range from medical practices to field contractors and growing local firms.

What Ability Messaging offers

• After-hours answering: live operators pick up calls in the evenings, at weekends and on holidays instead of sending callers to voicemail.
• Virtual receptionist: agents act as a front desk, greeting callers and passing on details.
• Secure messaging: operators type up each caller's message so it is recorded accurately.
• Dispatch support: calls for service businesses are taken and routed to the right person.
• Overflow and on-call handling: extra calls are absorbed in office hours, and on-call lists can be changed by text or email.

Who it works with

The firm serves doctors' offices, home-service trades such as heating and cooling contractors, small businesses, property management companies and larger multi-site organisations.

Key facts

• Based in: Bakersfield, California
• Languages: English and Spanish
• Availability: full-time, evening, weekend, holiday, temporary or as-needed cover
• Reporting: statistical reports on calls made and received are available