Global Messaging Network

Calls that arrive after the office closes, or while staff are busy, are answered by live receptionists at this answering service, which describes itself as a virtual receptionist and business call center. It states that it serves small businesses and that its clients include law firms, medical practices, dentists, contractors and technology companies, as well as property managers and security firms.

Live receptionists on call around the clock

The service runs a 24/7 live answering operation, with receptionists who can take a caller's details, answer questions and pass messages on. The company says it over-staffs its team so that callers wait less, and that the receptionists are on duty every day, whatever the weather or time. It also states that its technology is built on redundant communications so that the line stays up, with a target of 99.99 per cent uptime.

Call routing that follows each client's rules

Each client receives an arrangement based on its own call flow, so that each call is passed to the correct person or team without delay. Clients can ask for all their inbound calls, or only part of them, to be handled. Messages can be sent by text, by email or by a phone call, depending on the client's preference, and the company says the set-up is usually completed within a day, although complex accounts can take longer.

Who relies on the service

The company says that it helps businesses by answering new inquiries quickly, so that prospects who call outside working hours are not lost, and by removing the cost of staffing a reception desk around the clock. Its list of sectors includes attorneys, doctors, dentists, contractors, technology firms, entertainment companies, security companies and property management firms.

Bilingual staff and how receptionists are chosen

The service includes bilingual receptionists. Each team member is selected personally by the chief executive and the upper level of management, and must meet three standards: a pleasant and clear phone voice, a pass in spelling, typing and grammar tests, and a commitment to going beyond what is asked for every caller. The company describes these checks as the basis for a consistent experience on every call.

Global Messaging Network is a 24/7 live answering service for businesses, using bilingual receptionists to handle incoming calls. It is aimed at small businesses, and lists law firms and medical practices among the sectors it works with.

Services

• Live receptionists: bilingual receptionists who answer calls in a professional manner.
• After-hours answering: call answering for when the office is closed.
• Call routing: calls processed and routed to the right person or department, following each client's call flow.
• New business capture: answering calls quickly so that enquiries from new customers are not missed.
• Live demonstrations: a live demo of the service for prospective clients.

Customers and markets

Small businesses, with law firms and medical practices named as target industries.

Key facts

• Availability: 24/7 live answering
• Receptionists: bilingual