Answering Specialists

Answering Specialists, also called ASI, is a live telephone answering service that says it has been running for over forty years. Its Tru-Live approach means callers never reach a recording. A person answers in the client's office name, either following a script or speaking naturally.

Products and services

• Live answering: professional operators based in the USA take calls at any hour.
• Voicemail and vFax: business voicemail and secure faxing.
• Scheduling and order processing: operators book appointments and take orders.
• Live translation: real-time help for callers who do not speak English.
• Call summaries: clients can review summaries and adjust how calls are handled.

Customers and markets

Businesses of all sizes, from those missing an occasional call to those wanting their whole front desk covered, including offices dealing with customers, clients or patients.

Key facts

• Experience: more than 40 years
• Operators: US-based
• Billing approach: a flat rate per call rather than by the minute
• Setup: clients forward their line once ready