ePsolutions

ePsolutions makes back-office CRM and customer information system (CIS) software for retail commodity providers in the United States. Energy suppliers use it to run the whole customer life cycle, from enrolment through billing to contract renewal. The company says it has served this market since 2004.

What ePsolutions offers

• Multi-commodity billing — one platform for several commodities and utilities, with real-time EDI and interval data integration.
• Customer acquisition — configurable enrolment journeys for signing up new customers.
• Commission management — links suppliers, agents and customers so broker commissions are handled in the system.
• Operations portal — covers market interaction, payments and collections, customer notices, market alerts, renewals and forecasting.
• Reporting and analysis — automatic reports and a view of subscriber preferences.
• REST API — for connecting third-party systems, with help from the team on integration work.

Who it works with

Suppliers selling energy to end customers via local utility markets, along with brokers and other retail commodity sellers. Stored notes list utility links in Ohio, Texas, New Jersey, Pennsylvania and California.

Key facts

• Based in: United States
• In business since: 2004
• Security: PCI and SOC certified, as the company states