Customer Billing (CIS)

A billing system from a utility technology supplier

Customer Billing (CIS) is the customer information and billing software offered by SEDC, a company that says it has led the utility industry in introducing technology for four decades. The vendor describes its billing and accounting software as the most versatile available.

The wider SEDC range

Billing sits within a broad set of services that SEDC lists for utilities:

• Mobile workforce management for field crews
• Meter data management and prepaid metering
• Automated meter infrastructure
• Disaster recovery
• Fleet management
• Wireless materials management
• GIS mapping

Payments and printing

For customer payments, the company offers online bill pay, a real-time secure credit card payment gateway and remote payment systems. It also provides laser bill printing and mailing services for utilities that want statements produced for them.

Taken together, the list shows how a utility can run billing, accounting, metering, field work and payments from one supplier, with Customer Billing (CIS) as the core record of customers.