description

Customer experience management tool that helps business personalization through daily support and analysis.

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Skills and Features
Customer SegmentationText AnalysisTaggingBenchmarkingWeb-Based, Cloud, SaaSSentiment AnalysisAnalyticsPredictive AnalyticsAd Hoc ReportsProfitability AnalysisScorecardsStrategic PlanningTrend / Problem IndicatorsVisual AnalyticsNegative Feedback ManagementMulti-Channel Data CollectionKnowledge ManagementPredictive Modeling