Rezolve.ai
Service Desk Software
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Categories & features
- Incident Reporting
- Workflow Configuration
- Network Monitoring
- Alerts / Escalation
- Knowledge Base
- Automated Routing
- Email Integration
- Macros/Templated Responses
- Multi-Channel Communication
- Service Level Agreement (SLA) Management
- Knowledge Management
- Problem Management
- IT Incident Management
- Ticket Management
- Chat / Messaging
- Employee Directory
- Installed - Mac
- Installed - Windows
- Web-Based, Cloud, SaaS
- iPhone / iPad
- Live Online
- Webinars
- Documentation
- Business Hours
- Online
- Canned Responses
- Task Management
- SLA Management
- Mobile Access
- Reporting/Analytics
- Event Calendar
- Self Service Portal
- Interaction Tracking
- Surveys & Feedback
- Audit Trail
- Investigation Management
- Incident Management
- Android
- Customizable Branding
- Offline Form
- Proactive Chat
- Third Party Integration
- Transfers/Routing
- Real-time Chat
- File Sharing
- Change Management
- Document Storage
- Knowledge Base Management
- Remote Access/Control
Reviews
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