Name: Smart Service Desk Itsm
Brand: SMART Service Desk

About Smart Service Desk Itsm

Smart Service Desk ITSM belongs to the SMART Suite, which its makers describe as a cost effective, multi-lingual set of IT service management, governance and risk management and help desk solutions. The languages are English, French, Spanish, Turkish and Arabic.

ITIL-based service operations

It is an IT service management tool based on the ITIL framework. It automates service operations such as incidents, service requests and problems, and the service desk function, with further modules for the complete service lifecycle.

Getting started

The vendor says an organisation using the SMART Suite can be up and running within days, and that the tool streamlines IT operations by taking routine service work out of manual hands.

TrustList summary

Smart Service Desk ITSM is part of the SMART Suite, an IT service management tool built on the ITIL framework. It combines help desk, governance and risk management in one package.

Main features

Incident handling: logs and tracks faults reported to the service desk.
Service requests: manages routine asks from users.
Problem management: follows up on the causes behind repeated incidents.
Lifecycle modules: further components cover the wider service lifecycle.
Governance and risk: modules alongside the help desk functions.

Key facts

Languages: English, French, Spanish, Turkish and Arabic
Framework: ITIL
Set-up: the vendor says organisations can be running within days
Automation: service operations such as incidents, requests and problems are streamlined

Summary written by TrustList from the business's own published information, Nov 2026.

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