Smart Service Desk Itsm

Smart Service Desk ITSM is part of the SMART Suite, an IT service management tool built on the ITIL framework. It combines help desk, governance and risk management in one package.

What Smart Service Desk ITSM offers

• Incident handling — logs and tracks faults reported to the service desk.
• Service requests — manages routine asks from users.
• Problem management — follows up on the causes behind repeated incidents.
• Lifecycle modules — further components cover the wider service lifecycle.
• Governance and risk — modules alongside the help desk functions.

Key facts

• Languages: English, French, Spanish, Turkish and Arabic
• Framework: ITIL
• Set-up: the vendor says organisations can be running within days
• Automation: service operations such as incidents, requests and problems are streamlined