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Sales Coaching Software

Hatch

Messaging and AI communications platform for home improvement and other service businesses

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About Hatch

Hatch is a platform that connects service businesses with their leads by text, email and phone. It began as a texting workspace for home improvement contractors and now stresses AI agents that answer calls, texts and emails around the clock.

What Hatch does

  • Lead messaging: instant texts to new leads, nurture sequences before and after a sale, and follow-up on leads that did not buy.
  • Campaigns: automated text, email and voicemail built from an audience builder.
  • Shared workspace: one inbox for customer care, call centre and inside sales staff.
  • Voice AI: AI customer service reps that take calls and book jobs on a live calendar.
  • Reporting: reply rates, response times and campaign results.

Customers and markets

Service brands, including roofing and home improvement firms.

Key facts

  • Customers: over 2,000 service brands, as the vendor states
  • AI partner: uses OpenAI technology for voice

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Android
  • Workflow Management
  • Performance Metrics
  • Self Service Portal
  • Onboarding
  • Contact Management
  • Email Marketing
  • Lead Management
  • Customer Database
  • Assessments
  • Surveys & Feedback
  • Channel Management
  • Template Management
  • Call Management
  • Campaign Management
  • Field Sales Management
  • Opportunity Management
  • Live Chat
  • Goal Setting / Tracking
  • Call Recording
  • Call Center Management
  • Alerts / Escalation
  • Appointment Management
  • Email Management
  • Multi-Channel Communication
  • Chat / Messaging
  • Email Distribution
  • Learning Plans
  • Batch Communications
  • On-Demand Communications
  • Personalization
  • Installed - Mac
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • iPhone / iPad
  • Live Online
  • Webinars
  • Documentation
  • Online
  • 24/7 (Live Rep)

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Stability: major incidents
0 incidents measured

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