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Contact Center Software

Nixxis Digital

Omnichannel contact centre suite that handles social media, messaging, chat and bots for customer service teams

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About Nixxis Digital

Nixxis Digital is an omnichannel contact centre suite that gathers customer conversations from many channels into one place. It is aimed at teams that serve customers across phone, chat and social media.

Main features

  • Channel connections: Facebook, Twitter, LinkedIn, YouTube, Instagram, Telegram, SMS, web chat, WhatsApp, Messenger and app store reviews.
  • Bots and AI: embedded robots with no stated limit on their number, plus intent detection driven by AI.
  • E-documents: co-filling and co-signing of electronic documents with the customer.
  • Customer contact tools: co-browsing and video chat.
  • Demonstrations: a personal demo can be requested from the vendor.

Clients

Contact centres and customer service teams that want every channel, from social networks to messaging apps and chat, handled in one suite rather than several separate tools.

Profile written by TrustList from the business's own published information, Oct 2026.

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