Customer satisfaction on ticket surveys

Issues resolved in the first phone call

Genmar are great at recognising what we need to do as a business to ensure we stay ahead of improvements in technology. They provide service that pre-empts any issues and they offer up suggestions on improvements. Very customer focused and the fact they support local charities means that their values are similar to ours. Easy to do business with.

I have dealt with Genmar for over 20 years, throughout this time they have proven themselves professional and trustworthy. They have a great deal of knowledge about our industry ensuring our IT works for us. I would and have recommended them.

Genmar listen to our requirements and do whatever they can to make it work. Genmar always provide great service, no matter who I speak to. They are pragmatic problem solvers, always willing to help and always go above and beyond.

James and the team are very professional and work extremely hard to make sure that customer service is tip top.

Using Genmar for a wide range of IT services across our Estate Agency brands has enabled us to standardise, improve and progress with our IT strategy. Genmar take care of all the maintenance, patch management, backup/recovery and offer consistently high levels of support to our staff.

I just wanted to officially thank Darren for his patience and resilience throughout this process. He was frankly impeccable in his handling of this and always remained polite, calm and reassuring. He’s an asset to your very good team of specialists.

Whenever I’ve seen Charlie he’s very professional, polite, remembers people’s name and whenever he leaves an office– he’s always asked if there is anything else he can help with. He’s an absolute credit to Genmar and please pass on my thanks to him.

I wanted to say what a superb worker you have in Charlie. He is very knowledgeable and efficient in his work. He did a fantastic job this morning, was on time and talked us through what he was doing, suggesting the best way to run the cables etc. I would like to put forward that Charlie is assigned to LMC if we need further work done as he knows the set up here inside out as he has done most of it.

Very attentive and efficient whilst assisting with my request. The speed in which my initial request was actioned was impressive and the ongoing support whilst the new users were set up was extremely helpful.

Everyone I speak with is always helpful and friendly. In today's instance, Ellis managed to help me fix the problem by giving me clear instructions, which was great!

I always receive prompt, helpful responses from really approachable personable people. They always make sure that a problem is resolved and go out of their way to make the resolution as smooth as possible.

Our IT Support & Managed IT Services

Our services listed below represent over 25 years of accumulated knowledge and experience of what serves our customers needs best Whether you need a one-stop-shop to encompass all your IT requirements under one roof, or a one-off project or service to complement your existing IT team, you can be confident Genmar will provide the best solution

Our services represent over 25 years of accumulated knowledge and experience of what serves our customers’ needs best Whether you need a one-stop-shop to encompass all your IT requirements under one roof, or a one-off project or service to complement your existing IT team, you can be confident Genmar will provide the best solution We are also Microsoft Partners, allowing us access to discounted rates on Microsoft products and access to quicker support and professional training

Although our IT Support is limited to Bishop’s Stortford and surrounding areas, our managed services are available nationally and internationally, as they do not require an onsite presence

We are very proud of our team, who all hold industry standard qualifications and each one follows an individual qualifications route dependant on their role and all receive regular customer service training from Hamilton Mercer.

• Estate & Lettings Agencies Making up a considerable percentage of our customer base, we have supported this sector for over 20 years
• With detailed working knowledge of the IT required to support residential sales and lettings companies, we are often the “go to” MSP
• Our support team are well versed with your industry software – CFP, Vebra, Reapit, Aspasia, Jupix etc
• and your specific requirements

Estate & Lettings Agencies

Making up a considerable percentage of our customer base, we have supported this sector for over 20 years With detailed working knowledge of the IT required to support residential sales and lettings companies, we are often the “go to” MSP Our support team are well versed with your industry software – CFP, Vebra, Reapit, Aspasia, Jupix etc and your specific requirements

• Finance Due to the stringent security demands of this industry and the value placed on your time we attract many IFA’s, accountants and affiliated businesses
• Over many years supporting this industry we are very aware of your specific needs and willing to adapt services to your requirements

Due to the stringent security demands of this industry and the value placed on your time we attract many IFA’s, accountants and affiliated businesses Over many years supporting this industry we are very aware of your specific needs and willing to adapt services to your requirements

• Recruitment Our proactive service led business model suits this busy, highly competitive industry well, allowing you to concentrate on what you do best, in the secure knowledge that your IT is ready whenever you are

Our proactive service led business model suits this busy, highly competitive industry well, allowing you to concentrate on what you do best, in the secure knowledge that your IT is ready whenever you are

• Others We also attract many differing business types with over 50% of our customers businesses from such diverse markets as; building & construction, architects, legal and service industries

We also attract many differing business types with over 50% of our customers businesses from such diverse markets as; building & construction, architects, legal and service industries

Hertfordshire Chamber of Commerce

Bishop's Stortford Chamber of Commerce