Generation IX Technologies

Managed IT for Los Angeles businesses that want to hand over or share the load

Gen IX, which trades as Generation IX Technologies, provides managed IT to smaller and mid-sized companies in the Los Angeles area. The firm says it can take over a company's IT entirely, or support an in-house team that needs more capacity. It manages both on-premise and cloud environments and describes its staff as certified professionals. Among its clients are architects, designers and wealth managers, whose compliance rules shape their IT, and it serves organizations across Los Angeles, Glendale and Long Beach.

Help desk, co-managed IT and cybersecurity

A help desk handles everyday IT requests at all hours, reachable by phone, Slack or Microsoft Teams. In co-managed work, tickets sync both ways with a client's in-house team, and the firm says its support can be fully white-labeled so that it appears as the client's own IT department. Cybersecurity covers ransomware defense and endpoint security, and the firm's managed detection and response service has a team it says monitors systems 24/7 and responds to incidents. The firm says that service is backed by a breach protection guarantee. Exposure management gives a risk-based view of the attack surface, so that the most critical assets and vulnerabilities are identified, investigated and ranked for fixing.

Procurement, virtual CIO planning and cloud migration

Procurement covers sourcing hardware, software, communications and cloud technology for clients who would otherwise buy these items piecemeal. Consulting includes virtual CIO planning, and migration work moves records from paper to digital systems or moves IT from on-premise systems to the cloud. The firm's own insight piece on the cloud, written in 2022, argues that operating costs keep rising, that moving to the cloud can save money depending on how a business runs, and that no IT setup suits every organization. It presents the first step as deciding whether a migration is worth making at all.