Generation IX Technologies

Generation IX Technologies, also called Gen IX, is a managed IT services company working with small and mid-sized businesses in Los Angeles. It can take over IT entirely or work alongside a company's in-house staff, and it manages both on-premise and cloud systems.

What Generation IX Technologies offers

• Managed IT and help desk — everyday IT support around the clock by phone, Slack or Microsoft Teams.
• Co-managed IT — two-way ticket syncing with in-house teams, and fully white-labelled support.
• Cybersecurity — ransomware defence, endpoint security, and managed detection and response with 24/7 monitoring.
• Exposure management — risk-based views of the attack surface to rank vulnerabilities for fixing.
• Procurement — sourcing hardware, software, communications and cloud technology.
• Consulting and cloud migration — virtual CIO planning and moves from paper to digital or on-premise to cloud.

Who it works with

Gen IX serves small and mid-sized organisations across Los Angeles, Glendale and Long Beach, with examples including architecture and design firms and wealth management firms that must meet compliance rules.

Key facts

• Based in: Los Angeles, California, United States
• Support hours: 24/7
• Security guarantee: breach protection guarantee on its detection and response service