CORE Networks, LLC

Outsourced IT for businesses in and around New Orleans comes from CORE Networks, LLC. It handles the day-to-day support, security and telephones for firms that have grown beyond a small internal IT setup, and the firm also covers the Northshore and Baton Rouge. The firm says it brings 25 years of business experience and more than 50 years of combined technical experience to that work.

Managed IT with a daily rhythm

The core service is managed IT support. The firm provides a help desk, daily system maintenance and detailed, timely reports that keep the client informed about the state of its network. It presents the aim as stopping problems before they cause downtime, so that a business does not lose productivity while it waits for a fix.

What CORE Complete Care includes

CORE Complete Care is the firm's full package for protecting a business from data loss and cyber threats. The firm presents it as offering strong value, with maintenance, support and security combined in one package. Clients on the package can reach the firm after hours and at weekends, and the firm says it will contact a client within 30 minutes. It also says it guarantees the client's satisfaction, and that it will do what is needed to meet the client's expectations if they are not met.

Cybersecurity, backups and continuity

Cybersecurity work includes authentication checks and threat detection, plus security testing, phishing simulations and ongoing staff training. The firm argues that a cyber breach can mean lost data, stolen files and computers held to ransom, and that the cost of downtime can be as serious as the direct loss. It states that, in its years of managed services work, none of its managed clients has been compromised by ransomware.

Data backup is monitored and tested. Business continuity planning prepares a firm to keep operating through a serious disruption.

Compliance work for a manufacturer

The firm's site includes a case study of a machine shop that it helped tighten its IT security and achieve compliance with the CMMC and NIST standards. The site presents it as an example of the security work the firm does.

Hosted telephones for offices

CORE Networks offers hosted telephone systems, moving a business's calls onto a cloud-based VoIP service with no interruption to the phones. The firm places the telephone service alongside its other managed services.

The firm says its clients trust it as their managed service provider in New Orleans, and that their satisfaction reflects the quality of its service. It lists locations in New Orleans, on the Northshore and in Baton Rouge.