Fexle Inc.

Salesforce consulting from India, the USA and Australia

From offices in India, the United States and Australia, Fexle Inc. offers Salesforce consulting, web work and app development. It describes itself as an offshore Salesforce consultancy serving clients across the world, and it says it holds Gold consulting partner status with Salesforce. Its work combines Salesforce consulting with web development and mobile app development for businesses in several industry verticals.

Agentforce and AI-driven agents

The firm's newest offer is implementation of Agentforce on Salesforce. Its consultants design, build, deploy and scale AI-driven autonomous agents tailored to a client's industry and needs. The firm distinguishes these agents from simple chatbots, saying they can manage complex conversations and carry more advanced AI responses. It says the work includes routing cases intelligently and giving staff a single view of each customer, with the aim of optimising workflows and reducing support costs.

Data Cloud and CRM analytics

Data Cloud implementation is aimed at businesses whose customer information sits in separate systems. The firm cleanses and unifies that data, then uses it to give a fuller view of each customer and to personalise engagement. Its CRM analytics consulting covers dashboards that business users can read easily and reports that recommend the next action. The firm presents the goal as turning scattered data into insight that helps the business understand its customers' changing needs.

Core Salesforce work and the tools behind it

The Salesforce consulting practice works on sales, marketing and customer service processes, with a focus on Marketing Cloud, Sales Cloud, Service Cloud and CPQ, which is used for quoting. Its consultants work with development tools that include the Developer Console, Lightning and Workbench, and they handle migration, integration and customisation.

Web, content management and ecommerce

The firm builds websites on content management systems. Its services include custom CMS development, CMS work for ecommerce, CMS for business-to-consumer and business-to-business applications, and migration from one CMS to another. Ecommerce projects include payment gateway integration, order management, shopping cart integration, mobile compatibility and product navigation, so that a client can offer a complete online shopping experience.

Mobile apps and digital marketing

On mobile, the firm uses React Native to build cross-platform apps, and it has built apps for a range of consumer and business uses. Its digital marketing work includes pay-per-click campaigns and data-driven strategies intended to convert customers. UX and UI design is offered alongside development, as is general software development for clients who need custom systems, such as online examination software.