Boxfusion Consulting

Oracle customer experience consulting

Organisations that want to sell to, serve and support customers better can work with Boxfusion Consulting, an Oracle partner. Its work is built on Oracle CX Cloud, Oracle software as a service and platform as a service products, and on Siebel CRM. The firm describes itself as an Oracle Platinum Partner and says it is accredited for Oracle CX. It also says it has won several awards for its work.

Implementing customer experience software

Implementation covers connecting Oracle CX tools across sales, service and marketing, and the processes that run on them. The company says customer experience software needs skilled implementation before it gives a business a competitive edge. Its CX solutions integration covers the setup and linking of Oracle CX and AI tools across those processes.

Modernising Siebel systems

Many organisations still run Siebel. Boxfusion combines user experience design with Open UI to bring those systems up to date. The firm says the aim is a faster, easier system that maximises efficiency and saves time for staff and customers.

Enterprise user experience design

Design work covers user research, interface design and usability and accessibility testing for business applications. The firm's service covers user research first, followed by interface design, and then usability and accessibility testing of the result, so that the people who will use an application shape how it is built.

Advisory and managed services

Advisory work begins before any technology is chosen. It covers customer experience strategy, the processes a business needs to change and the goals a new system should meet. Once a system is live, managed services provide continuing support, so that the business has a partner for changes and fixes after launch.

Who the firm works with

Clients include large brands and public bodies across a range of industries. The firm says its consultants are trained and certified, and that the team shares a passion for innovation and excellence. Its work is aimed at businesses that already have a customer experience platform and want it to perform better.