Boxfusion Consulting

Boxfusion Consulting is an Oracle partner that helps organisations improve how they sell to, serve and support their customers. Its work centres on Oracle CX Cloud, Oracle SaaS and PaaS, and Siebel CRM, and it covers projects from early advice through build to ongoing support.

What Boxfusion Consulting offers

• CX solutions integration: implementing and connecting Oracle CX and AI tools across sales, service and marketing processes.
• Siebel modernisation: using Open UI and UX design to make existing Siebel systems faster and easier to use.
• Enterprise UX design: user research, interface design, usability and accessibility testing for business applications.
• Advisory: guidance on customer experience strategy before technology is chosen.
• Managed services: continuing support once a system is live.

Who it works with

The firm works with large brands and public bodies. Published testimonials come from Panasonic Computer Products Europe, The Prince's Trust, Evri and Kent County Council, and describe gains such as shorter lead-to-opportunity times and knowledge transfer to in-house teams.

Key facts

• Partnership: Oracle Platinum Partner, accredited for Oracle CX
• Platforms: Oracle CX Cloud, Oracle SaaS, Oracle PaaS, Siebel CRM