HTML Global

IT support that acts as the client's own department

HTML Global provides outsourced IT to businesses, covering support, security and web work. Its central promise is that it works as an extension of each client's business rather than as an outside vendor. The company says it has provided IT support for more than ten years and that its mission has stayed the same throughout: to deliver the highest quality support and services.

A small dedicated team for each customer

Each customer is assigned an internal team of small size, so that a call is answered by someone who already knows the account and the business behind it. The firm says it takes the time to understand, document and manage each IT asset, system and procedure, which means a client does not have to carry that knowledge itself. Its customer relationships are described as close enough that clients think of the company as their IT department.

Proactive, fully managed support

The support service is described as complete, proactive and fully managed. The firm monitors systems and takes ownership of problems, so that a client keeps the solutions and does not have to chase the fixes. The company says it offers free phone consultations and invites prospective clients to fill out a form or call to talk through an IT problem.

Cybersecurity and a security-aware culture

On security, the firm offers guidance on keeping a business's cyber protection proactive and current. It says it helps clients build a culture in which security is part of everyday work. The company describes this as a long-term process rather than a single installation.

Cloud, web and hosting

Its service areas include cloud services for business systems, web security and web hosting. The company presents these as part of the same managed relationship, so that a client has one provider for its infrastructure, its websites and its security.

Plain language and a single pricing approach

The firm says it avoids technical jargon and promises clear, simple explanations in every communication. It also says it does not sell tiered plans that leave some clients with less protection than others. Every client receives the full range of protection it needs, the company says, and it backs its work with a guarantee that clients can ask about. It describes its vendor relationships as the means of delivering current technology, and it says it works with more than 300 strategic vendor partners to do so.

Values and the team

The company lists integrity, commitment and trust as its core values. It describes its work as a team effort that includes its own staff, its internal teams and its customers, and it says it wants every member of that team to come out ahead.