fansfactory

What is Salesforce CRM? Among myriads of CRM customer relationship management solutions out there, Salesforce CRM is perhaps the brightest constellation providing you with ability to:

• sell smarter and close more deals;
• leave competition behind with an outstanding service;
• automate your digital marketing efforts;
• customize and further develop the system in an exceptional scope

Regardless of your industry and location, Salesforce CRM software provides the best CRM tools, state of the art implementation process and service solutions

fansfactory is the official Salesforce Prague based partner bringing the benefits and expertise of the Salesforce CRM platform

Our expertise includes Sales Cloud, Service Cloud and Field Service implementations We focus on manufacturing industry, in-house development and a high level of customization

Who our products are created for?

And what is cloud in general?

How the customer satisfaction looks like? We believe everything is quite simple – follow the customers’ needs and be ready to change together Service Cloud is the right helpdesk crm tool for outstanding customer experience It enables customer service agents to work faster and more productively via any communication channels

Want to sell more, placing your product at the right place, right time? Salesforce Sales Cloud is lending a shoulder to your salespeople making sales smarter and faster by prioritizing tasks, managing customer relations, finding more leads and closing more deals

Having a bunch of people on assignment out there in a field at any time? Thinking on where to get the best crm for your manufacturing business? Want to arm your workforce with the ability of 24/7 mobile access to customer orders schedule, details, cases and service routes from any device?

Get the best of Salesforce CRM products

Service Cloud is greatly improving customer experience delivering trusted customer service from anywhere Be agile, solving customer issues in a fast and efficient way Work from any device, any time, any place

• Complete view of a customer helps to resolve issues quickly and with no hustle
• You can reach your customers via any communication tool most convenient for them: phone, sms, WhatsApp, social networks, emails, chatbots or IoT
• Service Cloud boosts your support staff efficiency by up to 35%  and reduces customer service downtime by up to 30%

Сustomers can easily get anwers they need with the help of self-service having access to knowledge articles, account information, and community members If the answer wasn't found the intelligent chatbots come to play Finally, if the issue is more complicated Service Cloud escalates it to a live agent It bolds out complex tasks and smarts up your agents' resources All issues prioritized and routed by AI

Salesforce Service Cloud is a platform that aligns service, sales and marketing with a 360 degrees view of each customer Customers can easily integrate with any back-end system and thanks to AppExchange they can also plugin any pre-built service apps Agents have access to all the productivity automation tools they need:  macros, business process executable diagrams Supervisors are provided with advanced analytics, monitoring and Salesforce training tools

The sales process has never been easier than with Sales Cloud customer relationship software

• Sales Cloud gives your sales force the ability to plan, execute, monitor, follow up and report sales at any place anytime
• Salesforce Sales Cloud is integrated with your website
• When prospects fill out a form, Salesforce Sales Cloud instantly lists them as leads and routes to sales reps
• When reps are ready to follow up, all the data they need is at their fingertips just a mouse click away, so they can dial, email or chat with the customers right then
• Your team gains more leads and improves lead conversion ratio by spending more time selling and less time updating records
• Your sales process often has individual features and differs from commonly used paths
• With the help of Sales Cloud it can be customized in the exact way you need
• Once your sales team connects with prospects and transacts a sale, Sales Cloud handles complete lead management turning leads into accounts, contacts, and opportunities
• Opportunities conversion through the sales cycle is a quintessential for Sales Cloud
• Your team is on top of the hill turning leads into contacts, generating opportunities, and converting them into new sales
• Sales Cloud empowers your team with machine learning and AI tools using your data to bring valuable insights and guidance
• Sales Cloud generate contracts and manage billing
• Sales Cloud integrates with your accounting software keeping your reporting up to date
• Sales team can plan and forecast, run real time reports, dashboards, drill down on a specific deal