
Black Diamond Solutions

Edge Solutions Group

to Support Your Computer Network Quick Response – Emergency response time is one hour or less guaranteed A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location
Reputable - Edge Solutions Group has been around since 2006, a respected leader in the community and the industry Our proudest accomplishment is the large number of long term clients who year after year put their trust in us
Experienced - We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology We won’t be sending out warm bodies to train on your dime! One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs We focus on your IT so you can focus on your business
Business Savvy - We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company
Proactive – Our service philosophy is proactive, not reactive With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires
Comprehensive Project Management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget
No Geek Speak – You deserve to have your questions answered in plain English Our technicians will clearly explain what is happening so you understand
100% Satisfaction Guarantee – We want you to be completely satisfied with our services We will do whatever it takes to make you happy No hassles, no problems
Don’t Waste Your Time With Other IT Firms We don’t have to think about IT Edge is just on it Service is the key to what they do They are good skilled problem solvers Don’t waste your time with other IT firms I have had others
just hire them
They Have Taken The Time To Get To Know Our Business And Our Unique IT-related Needs And Challenges Working with Edge has meant having a true partner in our business operations We never feel like just one of many clients and they always treat our needs as important They have taken the time to get to know our business and our unique IT-related needs and challenges – and to come up with creative (and budget-conscious) solutions They are also just really kind, decent and friendly folks – we feel like they are part of our team! Edge Has Consistently Been Able To Solve All Our Issues And Keeps Us Running Smoothly Even though we had our own IT guy before working with Edge, there were still lots of things that were hard for us to manage Edge has consistently been able to solve all our issues and keeps us running smoothly If someone was on the fence, I’d say pick Edge because their team is extremely qualified, you get to know them over time, they get to know us (more importantly) and they are always able to log in and resolve issues Plus, they are proactive on updates, etc
READ MORE FROM OUR CLIENTS
If so, we would at least like to give you a copy of our recently published report, The Los Angeles Business Owners’ Guide To IT Support Services And Fees
Even if you aren’t ready to make a change right now, this will give you the 3 most common ways IT services companies charge for their services, and the pros and cons of each approach, 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data, and more
Simply fill out the form here and download your copy today!
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