Empower I.T. Group

Keeping Miami networks running without surprises

Empower I.T. Group is an information technology company in Miami that looks after the computer networks of local businesses. Faults are picked up through monitoring of each network and dealt with before they stop work, a method the company describes as proactive. The company calls this approach stress-free IT and says it aims to cut both downtime and the frustration that technology problems cause staff. It serves businesses of different sizes, from sole professionals to larger firms.

Beyond fixing problems, the company says it looks at a client's technology strategy and how technology can make the business more productive. It describes its role as one of acting as an outsourced chief information officer, with the stated aim of helping clients become more profitable.

Security planned around insurance and regulation

Security work starts with an assessment of a client's existing protections. The company then puts in place measures it says are designed to keep the network secure from a wide range of cyber attacks. It describes three tiers of cyber protection built around the requirements and underwriting standards of cyber insurers, which it presents as a way for clients to pass an insurance readiness review.

For firms that must meet regulatory standards, the company lists HIPAA, PCI and other compliance rules among the requirements it helps clients meet. It says that the risk from a breach can be substantial, and that its work is intended to protect the business from that risk.

Technology planning for schools, clinics and law firms

The company works with several kinds of client that have particular needs. For schools it offers technology consulting that covers budget, hardware, software, implementation and training, so that educators get a plan rather than a list of products. It also offers K-12 IT support aimed at keeping classrooms running and student data protected.

For healthcare practices it helps with the choice and integration of electronic health record systems, describing the work as technology planning built around patient care. Its legal IT services are aimed at firms that want less administrative friction and stronger protection of client confidentiality, and it describes cybersecurity for law firms as built around how those firms work.

Backup, cloud and cabling

The company describes backup and disaster recovery as protection for the things a business cannot easily replace. Hardware can be swapped and software reinstalled, it says, but company data needs an extra layer of protection, so its backup work is designed to make restoration possible after a failure.

Cloud work begins with an analysis of the business's needs, after which the company recommends which cloud services suit it and moves them in. Low voltage cabling and wireless infrastructure complete the list of services, covering the physical network that holds the business's technology together.

Remote working and small firms

For remote staff, the company standardizes how devices are managed, gives the client detailed visibility over them and secures access to the network from outside the office. It runs the environment as one managed service, which it says keeps remote work calm and productive.

Smaller practices have a separate option. The company offers an independent professional plan that gives a sole practitioner or a small firm enterprise-style security with a flexible help desk, and a flat-fee managed service that covers monitoring, patching and routine issues for a fixed monthly cost.