GlobalSky Call Center

GlobalSky Call Center is a call center and back office support provider based in the Philippines. It runs managed teams that handle customer contact, telemarketing and internal business processes for clients who outsource these functions offshore.

What GlobalSky Call Center offers

• Outbound call center services: telemarketing teams that contact prospects and follow up on sales leads.
• Inbound call center services: agents who answer enquiries, handle billing questions and send collection reminders.
• Customer service call center: support teams for product troubleshooting, configuration and repairs.
• Back office support: help with internal management operations and other business processes.

Who it works with

Businesses worldwide that want to outsource customer contact, including retail and e-commerce firms and several hospitals, for appointment and medical enquiries.

Key facts

• Based in: the Philippines
• Staffing model: agents are hired and trained for each client's own products and services, and are not shared with other clients