Global Dispatch Management

Global Dispatch Management BPO is an outsourcing business that handles call answering, dispatch and back office work for its clients. It describes itself as a third hand for a client's business, with live agents trained for both B2B and B2C campaigns.

The company plans to start services in the UK and Australia, and it says it aims for quick turnaround times with accuracy and security.

Services

• Outbound call centre services: live agents working on outbound campaigns.
• Inbound call centre services: handling customer service calls for clients.
• Back office services: back-office outsourcing work.
• Design and development services: design and development work listed on its site.
• Dispatch management: call answering and dispatch for consumer goods companies.

Who it works with

Consumer packaged goods businesses, plus B2B and B2C campaigns.

Key facts

• Sector: consumer packaged goods (CPG)
• Planned expansion: UK and Australia