BrazilDesk Call Center in Brazil

We provide 24×7 customer services via chat, social, email and/or phone in Brazil and other LATAM countries

BrazilDesk offers a centralized department that handles inbound and outbound calls from current and potential customers (excluding telemarketing services) Our call center services in Brazil allow you to easily outsource and track the progress of each customer interaction

24/7 Call Center in Portuguese

You can outsource agents to be 24/7, 24/5, or commercial hours in Brazil or Latin America We accomplish the SLA and you can follow the KPIs in a very intuitive tool, making the process really simple

Latin America Call Center (Spanish)

In addition to call center services in Brazil, we also offer support in Spanish-speaking countries in Latin America, such as Argentina, Mexico, and Colombia

Customer Support Outsourcing in Portuguese

If your clients speak Portuguese, consider outsourcing your customer support to a company with a focus on customer management in Brazil and Latin America BrazilDesk has the expertise and resources to provide top-quality support to your customers in these regions

Community Management in Spanish

If you have many clients across South America, you can count on us to manage the ones that are in Spanish-speaking countries, like Argentina, México, Colombia, and others Also, in the EU, like Spain

Service Desk in Brazil

Basically, an IT service desk helps customers with incident resolution or service request control Many other services can be included in this category

Community Management in Brazil

We can manage your community in Brazil Community management is the process of constructing a genuine community among a business’s customers, workers, and partners through mixed types of interaction

Benefits of outsourcing the Help Desk Support:

• Better financial leverage
• Due to lower fixed costs, you can expect a better return on investment
• Improved NIPE (Net Income Per Employee)
• Zero Training costs – your company would not have to spend money on training its staff to learn and master the use of new software or even hire more professionals to do so
• Zero recruitment costs or needed management time involved in the recruitment process
• Because the facility is off-site, office space and consumables aren’t an expense to factor
• Cultural differences – Due to cultural differences, a foreign Service Desk agent may not be able to communicate well or effectively serve their consumers
• Having a Brazilian team, on the other hand, will provide competitive customer service to the Brazilian market
• Management Issues –  Since you won’t have to manage personnel, you will be able to focus more on business and not people
• Frees up time so you can work on your key competencies and applications while we handle office programs, operating systems, and other peripheral tasks
• No need to worry about the flux of personnel – our suppliers will build this into the service
• No need to worry about providing career progression – the supplier will take care of this
• No need to worry about employees’ sick or holiday leave
• You will be able to provide a better customer experience with professionals who strive every day to go above and beyond clients’ expectations
• Increased positive perception of Help Desk Services and the people who run them
• Easy access to bilingual agents