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Call Center Company

Essentiel Outsourcing S.L

Business process outsourcing firm providing multilingual customer service, sales support and back-office operations for companies

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TrustList summary

Essentiel Outsourcing S.L is a European business process outsourcing (BPO) company that runs customer service and operations for client businesses. It works from sites in Spain, Portugal, Mexico and Tunisia, and it says it has more than 100 active clients in 10 countries.

Products and services

  • Omnichannel customer support: voice, chat, email and social media handled from one set of centres.
  • Inbound sales: inbound sales and follow-up work, including for energy and telecom clients.
  • Full cycle operations: onboarding, order tracking, claims, after-sales care and customer retention.
  • IT and support services: customer support and IT support for client operations.
  • Analytics and automation: dashboards, real-time monitoring and AI-based automation of service work.

Clients

Businesses in several countries that outsource customer service, sales and after-sales work.

Key facts

  • Sites: Spain, Portugal, Mexico and Tunisia
  • Certifications: PCI-DSS partner, GDPR compliance and ISO-compatible supervision
  • Clients: more than 100 active clients in 10 countries
  • Experience: more than 10 years in customer service outsourcing

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-30. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Certifications and partner status
Other recognised certification evidence sent
Founded
2016 (10 years) evidence sent

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