IPG

IPG is a European customer contact business that presents itself on its website as WEngage. It handles customer interaction for brands across a broad mix of communication channels and in several languages.

What IPG does

• Customer contact outsourcing: running customer service for a client's own customers with skilled staff.
• Multichannel customer interaction: contact through a wide range of communication channels.
• Customer journey support: help from customer acquisition through to retention.
• Insight and improvement: sharing insight from customer contact and suggesting improvements.
• Multilingual service: contact handled in a range of languages across Europe.

Clients

Brands in telecoms, retail and e-commerce, and automotive, with the business saying it works across many industries.

Key facts

• Based in: Belgium and the Netherlands, with subsidiaries in Morocco, Türkiye and Suriname
• Experience: over 30 years in customer contact
• Standards: certified processes