Callboxs

Callboxs is a call centre and business process outsourcing provider. Its background is in telemarketing and customer service by phone, e-mail and chat. In recent years it has focused mainly on direct sales by telephone and on outsourced business processes.

What Callboxs offers

• Telemarketing and direct sales — telephone selling, subscriptions, reservations and product launches.
• Customer service — incoming and outgoing calls, chat and e-mail.
• Technical support — help desk work for client products.
• BPO and KPO — business process and knowledge process outsourcing, plus tracking.
• Staffing support — supplying qualified people to match a job description.

Who it works with

Companies that want to outsource back-end work to Eastern Europe, or that need extra capacity to grow. The provider also mentions campaigns in health insurance.

Key facts

• Experience: more than 20 years in call centre work
• Team: mainly young and creative employees
• Location of outsourcing: Eastern Europe