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Call Center Company

Five9

A cloud contact centre software provider used by large organisations to run customer service operations

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About Five9

Five9 supplies cloud-based contact centre software, letting businesses run customer service and sales operations without on-site call centre hardware. The company says its platform is used by thousands of organisations worldwide across sectors including retail, healthcare, financial services and travel.

What Five9 offers

  • Cloud contact centre platform (CCaaS) — routes calls, chats and other channels to agents from the cloud.
  • AI-driven customer service tools — automated agents and AI-based routing intended to handle routine enquiries.
  • Agent assist tools — real-time support for live agents handling calls.
  • Workforce optimisation — tools for managing and scheduling contact centre staff.
  • Omnichannel support — handling voice, chat and other channels from one system.

Who it works with

Five9 says it is used by more than 3,000 organisations globally, including airlines, banks and healthcare providers.

Profile written by TrustList from the business's own published information, Sep 2026.

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Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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