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Call Center Company

Diallink

Contact centre and customer service company in São Paulo, combining chatbots, automation and human agents

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TrustList summary

Diallink is a contact centre and digital customer relationship company based in São Paulo. It was founded in 2006, and from 2012 it began offering its own communication tools.

What Diallink does

  • Contact centre services: human customer service, sales and back-office teams trained in customer experience, working alongside automation in a hybrid model.
  • Chatbots and voicebots: AI-powered automated service that works around the clock across text and voice.
  • Collections: debt recovery with a humanised process that hands sensitive cases to specialists.
  • Process automation: software robots that carry out repetitive tasks.
  • Custom platforms and CRM: bespoke web and software-as-a-service platforms, plus an omnichannel CRM with real-time business intelligence dashboards.

Clients

Businesses that need customer service, collections or back-office support. Its case work includes linking ERP systems, e-commerce stores and WhatsApp.

Key facts

  • Based in: São Paulo
  • Founded: 2006
  • Platforms: OpenAI, Microsoft Azure, AWS, Google Cloud, WhatsApp Business, PostgreSQL, Docker and Kubernetes

Summary written by TrustList from the business's own published information, Oct 2026.

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What the business tells TrustList

Founded
2006 (20 years) evidence sent

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