Grupo Aros Panama

Grupo Aros Panama is a call centre and business process outsourcing (BPO) company that works with financial and commercial businesses in Panama. It provides customer contact and back-office services on behalf of its clients.

Products and services

• Call centre services: handling calls, chat, email and other customer contact channels.
• Multichannel sales support: selling products and services to new and existing customers on a client's behalf.
• Debt collection: managing collection of current, overdue and written-off accounts.
• Back and front office support: outsourced administrative and customer-facing processes.
• CRM and business intelligence tools: technology used to run client campaigns and track performance.

Clients

The company works with major financial and commercial businesses in Panama, describing itself as a strategic partner to some of the country's most significant financial and commercial firms rather than a short-term contractor, and says it maintains long-term commercial relationships with its clients.