Indicom S.A.

Indicom S.A. is a contact centre company based in the Palermo neighbourhood in Argentina, with close to thirty years in the market and offering call centre services since 2000, having moved with the industry from call centre to contact centre operation across digital channels. The company operates from two sites fifty metres apart with installed capacity for 240 physical positions, and states its location gives good access via train, subway and bus lines for both clients and staff. Its services include business process outsourcing, social media management, technical support and customer care delivered across multiple digital communication channels. The company describes security measures including RAID5 disk systems for data and backups, firewall access policies, and physically and logically segmented internal networks, alongside VPN access for remote staff and client connections.