Backend Communications

Backend Communications is an outsourcing company that handles customer contact and marketing for other businesses. Its agents answer calls, emails and chats, follow up on tickets and orders, and pitch sales, while a separate team runs online advertising and social media.

What Backend Communications offers

• Customer support: inbound and outbound calls, plus email and live chat handling with ticket tracking.
• Lead generation and sales: qualifying prospects, cold calling and follow-ups to convert leads.
• Paid advertising: campaigns on Meta, Google, YouTube and TikTok.
• Social media and branding: content, posting and brand identity work.
• E-commerce order management: order processing and customer coordination.
• Websites and back office: site building, CRM and data upkeep.

Clients

Businesses wanting to grow sales and keep customers satisfied. The site includes a case study on generating mortgage leads.

Key facts

• Support hours: Describes its support as round the clock
• Service type: Contact centre and marketing outsourcing