Kore

Kore.ai is a software company that sells an enterprise platform for AI agents. Businesses use it to build voice and digital assistants that handle customer service requests and internal employee questions.

Its listing here as a business process outsourcing firm is a mismatch, since the offer is a software platform and prebuilt applications rather than outsourced staffing.

Products and services

• AI agents for customer service: assistants that resolve cases end to end and support human agents.
• Employee productivity agents: HR help, IT service desk and similar internal support.
• Voice and digital channels: agents that work by phone and in messaging.
• Prebuilt applications: ready-to-use solutions for common workflows.
• A build platform: tools for developing, scaling and tuning agents, called the XO Platform.

Clients

Large organisations, with examples in banking, treasury and trade, human resources and IT support.

Key facts

• Category: conversational and agentic AI
• Product: XO Platform
• Recognition: earlier pages cite a Gartner Magic Quadrant listing for conversational AI platforms