Full Potential Solutions

Full Potential Solutions (FPS) is a customer experience outsourcing company that designs and runs customer engagement programmes. It combines contact centre agents with AI and analytics across every CX channel, aiming to win more customers and keep them longer.

Products and services

• Omnichannel customer engagement: programmes designed, deployed and managed across channels after working with executives on their goals.
• Sales and acquisition: better conversion on higher contact volumes.
• Customer retention and lifetime value: cross-sell, upsell and retention work.
• CX technology and analytics: AI tools and business intelligence used to improve performance over time.

Who it works with

FPS works with companies that want stronger customer relationships; a quoted client is a sales leader at a publicly traded telecoms provider.

Key facts

• Team: over 4,000 agents globally
• Ownership: minority owned
• Approach: values-based, with pay above market rates to cut staff turnover