iOpen Group

Increase your customer satisfaction and brand reputation

Improve your service profitability

Are you a retailer, manufacturer or

distributor struggling to manage your after-sales field service? You know that poor after-sales service affects your brand reputation, lowers customer satisfaction and decreases your bottom line

Does it feel like you're shooting in the dark?

Take control of your after-sales field services.

Manage your entire process in one central platform

Integrate your PABX, ERP, and accounting system Log tickets, schedule technicians Create invoices, generate quotes, accept payments onsite

Impress your customers with ongoing communication

Keep your customers in the loop at every stage Schedule customer communications based on job status Send SMSs with a link to job portal to check online status

Configure the platform so it fits your process like a glove

Stop trying to adapt your ERP or CRM We’ll configure business rules, fields and forms to match your unique service process

Gain 360° visibility with realtime reporting and dashboards

Access real time advanced reporting from anywhere performance, key metrics and technician turnaround times

Schedule and manage subcontractors easily

Communicate with technicians directly via technician app Technicians can upload photos or documents, and create invoices and quotes onsite

Reconcile accounts within hours, not days

Say goodbye to manual accounting Our platform automatically reconciles all subcontractor payments

Fully secured cloud-based system

Ensures guaranteed uptime and stable performance Access from anywhere and any device

Hands-on guidance from service pros

Our friendly, helpful team of service experts work side-by-side with you to get your service levels up to scratch

Don’t pay for the number of seats, users or contractors Only pay how many tickets you log per month

Easy & affordable set-up

A cloud-based system that requires no additional hardware It can be set up in a matter of weeks

Average number of service agents managed per brand

We’ve helped these brands deliver consistent

world-class customer service.

We can help you, too.

running your service process in an inefficient and disorganised way

disappointing your customers and ruining your brand reputation