iOpen Group

iOpen Group provides a platform for managing after-sales field service, along with call centre outsourcing. It is aimed at retailers, manufacturers and distributors that struggle to keep control of repairs and service visits after a sale.

What iOpen Group offers

• Job management — logging and following each service job through every stage.
• User enablement management — tools for equipping and supporting the people who use the system.
• Customer service — handling customer contact linked to service work.
• Logistics — coordination of the parts and visits behind each job.
• Wallboard — a live display of service activity.
• Call centre outsourcing — a service for taking on customer contact for clients.

Who it works with

The company targets retailers, manufacturers and distributors with after-sales field service to run. The platform connects with job logging, ERP, accounting, invoicing, communications and scheduling systems, so clients can keep their existing tools.

Key facts

• Integrations: ERP, accounting, invoicing, communications and scheduling
• Stated aims: shorter time to close jobs, higher customer satisfaction and better service profitability