King Communications

King Communications is a telephone answering service, owned and run in Michigan, that operates day and night. Its agents handle calls when a business or practice cannot. It puts particular weight on protecting patient information.

Products and services

• Message taking and retrieval: agents record messages, which clients can collect through a secure SMS service.
• Appointment scheduling: books appointments on a client's behalf.
• Call patching: connects callers through to the right person.
• On-call scheduling: manages who is on call.
• Client access portal: an online portal that works on any device.

Who it works with

It serves clients, customers and patients of the businesses it answers for, with a HIPAA compliant approach to health information.

Key facts

• Based in: Michigan
• Availability: staffed day and night, every day
• Compliance: HIPAA