Integra Customer Support (A division of Integra Global Solutions Corp)

Having a proactive live chat support on your website could increase your sales conversion by as much as 50% Our live chat agents are available immediately to start

We handle all customer care scenarios

• Shipping and order tracking
• Help desk or technical support
• Third party verification service
• Custom service (industry specific) Unique psychologycal approach to customer support ensuring your customer delight

Why choose Integra for

outsourcing your customer support When you get complaints from your customers about poor customer service, it is frustrating What is even more frustrating is you do "damage control" because your customer support team could not do a great job However, you know damage control is not the ultimate solution

If you had a good customer support team to effectively handle issues, you no longer need to do damage control With Integra, you don't get ordinary customer support people; you get customer support professionals who are experts in customer psychology

This psychology based customer care approach focuses on customer delight rather than mere customer satisfaction You no longer have to worry about unhappy customers spreading negative comments about your business In fact you would gain new business through the positive messages sent by your delighted customers

Your business, your products and services - we will make it sound better

Unlike standard call centers, we do not stop with merely answering calls and tickets Our customer care agents are also trained on customer psychology This psychology training allows us to understand a customer’s mind and leave a positive impression after every interaction

Experts on all popular customer care software

• Bargain prices Why bother with hiring expensive in-house agents? You can get your customer care managed by professionals at a bargain price

Why bother with hiring expensive in-house agents? You can get your customer care managed by professionals at a bargain price

• 24/7 service Does your business require support during business hours or round the clock? We have flexible options you can choose from

Does your business require support during business hours or round the clock? We have flexible options you can choose from

• 19+ years’ experience We have been serving customers from a variety of industries since 2004
• Our experience and longevity is a testament to our service quality

We have been serving customers from a variety of industries since 2004 Our experience and longevity is a testament to our service quality

• Multi-lingual support Need support for languages other than English? We support other languages including Spanish, French, German, Italian, Russian and Arabic

Need support for languages other than English? We support other languages including Spanish, French, German, Italian, Russian and Arabic

• Short or long term agreement We understand that every business needs flexibility
• That's why we give the option for you to engage with us on a short or long term basis

We understand that every business needs flexibility That's why we give the option for you to engage with us on a short or long term basis

• Small or large project We are happy to work with start-up businesses who need an additional hand or with corporate who need help on large projects

We are happy to work with start-up businesses who need an additional hand or with corporate who need help on large projects

100+ happy customers and increasing every month

We have built an enviable client list, over the years Our clients include both small businesses and large companies and from a variety of industry types Our long list of happy clients from USA, Canada, Europe, Asia and Australia are a testament to our high quality service

• How will the agents get trained to support our product or service? Prior to starting your customer support project, we will ask you to share all relevant information about your product or service
• Our team will thoroughly study your product or service and your support requirements
• If required, we will also arrange webinar training sessions for our agents
• Our agents will also learn about potential scenarios and questions they will get during the support process
• These ensure that our agents will be thoroughly prepared to effectively manage your customer care