Infinity Company

Infinity Company supplies workflow software that helps front-line staff handle customer, emergency and patient contacts. Each product presents one user interface to the agent and steers them through the conversation, whichever channel it comes through.

What Infinity Company does

• Infinity CIM: a customer interaction tool for contact centres and BPOs that manages whole customer journeys and integrates with CCaaS and CRM platforms.
• Infinity ERM: a tool for emergency centres that guides dispatchers through key questioning and coded responses, with CAD integration and AI training and simulation.
• Infinity PIM: a patient interaction tool with case entry, booking and workflow design for healthcare advisors and receptionists.
• Low-code workflow designer: used to build the guided interactions.
• Next-step prompt engine: prompts to help agents choose their next step.

Who it works with

Contact centres and outsourcing providers, police, fire and medical emergency response centres, and healthcare providers are the intended users.