• Customer Interaction Management for Contact Centres

Built for contact centres and BPOs

Infinity CIM provides agents with a single user interface they can use to manage customer interactions on any channel, and even entire customer journeys

• Single User Interface for Agents
• CCaaS and CRM Integration
• Decision Engine and Next Best Action
• Low code Flow designer

• Emergency Call Response Management for Emergency Services

Built for police, fire & medical emergency response centres

Infinity ERM provides calltakers and dispatchers in emergency centres with a single user interface that guides them through every call using IAED Protocols to arrive quickly at a properly coded dispacth solution with accompanying PAI / PDI information

• Single User Interface for Dispatchers
• Case Entry and Key Questioning with IAED Protocols
• Dispatchers Guidance and Dispatch Codes
• CAD Integration and PAI / PDI Generation
• Analytics, Reporting and QA Management
• AI Training & Simulation
• Patient Interaction Management for Healthcare Providers

Built for healthcare organisations & contact centres

Infinity PIM provides advisors and receptions in healthcare organisations with a single user interface that guides them through every patient interaction, whether they take place by phone, email, SMS or even face-to-face

• Single User Interface for contact centre advisors and receptionists
• Integrates and fronts underlying systems
• Case entry and case management system with booking
• Build patient interaction workflows that guide advisors through interactions
• Omnichannel orchestration and automation
• Decision Engine and Next best Action
• No/low code workflow designer
• Analytics, reporting and QA management

Workflow software for interaction management

Supercharge your programs with Infinity's range of interaction management products Build flows that guide frontline staff through interactions more quickly and efficiently across all channels To explore how our products can deliver the right solution for your operation, please use the options on your left to browse through the various product sets

Low-code software enabling non-technical users to build and deploy interaction workflows, scripts and screens that integrate with your enterprise and contact centre software stack

• Web-based software, no installation
• Simple integration with your stack via standard APIs
• Low-code interface for non-technical users, advanced options for coders
• Build reusable forms, screens, scripts, triggers, logic blocks and more
• Chain these together to create interaction workflows and entire customer journeys
• Publish to the web or run them inside your CRM or contact centre platform