BOG

BOG, short for Business Outsource Group, is a call centre whose live agents answer phones on behalf of property businesses. Agents take calls seven days a week, follow scripts written for each client and pass details straight into the client's own systems.

What BOG offers

• Call answering: live agents picking up inbound calls, including before and after normal business hours.
• Lead qualification: screening callers and lead lists so only suitable prospects reach the client.
• Appointment setting: booking meetings and viewings directly into the client's calendar.
• Warm transfers and dispatch: handing calls to the right person or sending out service requests.
• Customer support and order taking: phone support and order handling for the client's customers.
• CRM integration: collected details pushed into the client's CRM or property management system.

Who it works with

BOG focuses on real estate teams, mortgage brokers and property managers, and has also served other B2B and B2C companies.

Key facts

• Agents located in: North America
• Hours: seven days a week
• Full name: Business Outsource Group