Executive Boutique

Executive Boutique is a call centre and business process outsourcing provider in the Philippines. Its ownership is American and Australian, and it relies on the country's widespread English to staff phone and back-office work for overseas clients.

Products and services

• Inbound customer service: agents handle support calls for client companies.
• Outbound calling: lead generation, appointment setting and confirmation, data checks and market research.
• Back-office work: supporting tasks that keep client operations running.
• Card payment handling: for clients who need to process credit cards.

Customers and markets

Companies of many sizes and sectors that want to outsource customer contact. It also serves organisations that handle private health information.

Key facts

• Based in: the Philippines
• Ownership: American and Australian
• Security: has been through a PCI DSS certification audit
• Health data: stated to meet HIPAA requirements
• Staff: college-educated agents given ongoing training