Imperatif

Imperatif is an Australian-owned call centre based in Brisbane. It handles both inbound customer contact and outbound sales calling for business clients. Its agents act as an extension of the client's team and speak in the client's brand voice.

Services

• Cold calling and lead generation: outbound campaigns that reach prospects and qualify them.
• Appointment setting: booking meetings straight into a client's diary.
• Telemarketing and telesurveying: outbound calling and survey work.
• Inbound customer service: answering calls and resolving customer issues.
• Round-the-clock answering: cover that combines staff with automated tools.

Who it serves

The centre has run campaigns for finance and mortgage brokers, real estate, automotive, services and utilities, retail and online businesses, and medical providers. Its stored profile describes a strong link with car dealerships.

Key facts

• Based in: Brisbane, Australia
• Ownership: Australian owned and operated
• Compliance: Follows Australian communications regulator standards